Financial Policy

If you have insurance coverage, we will gladly file your insurance claim for you. We do request payment of any co-payment or deductible at the time the services are rendered. If you do not have insurance coverage, we request that you pay for all services when rendered.

Your insurance policy is a contract between you and your insurance company and does not affect our credit policy.

This practice is committed to providing the best medical treatment possible for our patients and charges what is usual and customary for our area. You are responsible for payment in full regardless of your insurance company’s determination of usual and customary allowances.

The biggest single misunderstanding and possible source of problems for you and for us occurs when there is no communication about your financial matters. Please feel free to discuss fees and financial arrangements with us at any time. We are more than happy to work with you so that there is never a time that your medical care causes a financial burden. We will do our best to ensure that we fulfill our part of this agreement with you, and trust that you will do the same.

If you have any billing questions please reach out to us at

If your plan is not currently listed, contact your insurance company directly for network verification.

Recently, it has come to our attention that there may have been some confusion regarding our clinic- Bozeman Creek Family Health, and the network status with Blue Cross Blue Shield.  We have confirmed with the Blue Cross Blue Shield Provider Relations team that Bozeman Creek Family Health providers remain IN-network with the following commercial BCBS networks: Healthy Montana Kids(HMK), Federal, Preferred Provider Organization (PPO), Managed Care, Traditional and Triwest, as well as Medicare Advantage.

Bozeman Creek Family Health providers are OUT of network with only the Blue Focus network, which is one plan offered on the marketplace.

For any patients reviewing insurance plans on the marketplace website, the PPO plan that Bozeman Creek Family Health is IN-network with on the Federal Marketplace is the Blue Cross Blue Shield Blue Preferred plan.

Insurance Plans Not Accepted

  • Medicare (New Patients with Medicare either primary or secondary not accepted)
  • Medicaid (New Patients)
  • BCBS Medicare (New Patients)
  • New Patient Workers Compensation


What billing or insurance information will I receive?

​You will receive a copy of your bill. After your insurance has paid, we’ll provide you with a monthly statement of your account.

How long will it take to get things settled with the insurance company?

Generally, it takes from 45 to 60 days to obtain payment from an insurance carrier.​

​I received a notice that my insurance company has paid on my bill — but I can’t understand how they calculated their payment amount. Do you know?

​If we have received any such information from your insurance company, we’ll be glad to share it with you. However, for answers to any questions about insurance payments, deductibles, or co-payments, you generally need to check with your insurance company.

What Our Patients Say

Bozeman Creek Family Health